Trestle’s Emily Van Deusen Promoted to Client Success Manager
Trestle Community Management is pleased to announce the promotion of Emily Van Deusen, CMCA, AMS, to Client Success Manager.
Since joining the community management industry in 2019, Emily has leveraged her extensive customer support background to enhance Client relationships and service delivery. Leading Client-facing Teams since 2021, she has been instrumental in building and growing Trestle’s Client Experience Team, ensuring exceptional service for Homeowners and Board Members alike.
In her new role as Client Success Manager, Emily will continue to lead the Client Experience Team while expanding her focus on proactive Client outreach. Her leadership ensures that every interaction, whether assisting a Homeowner or responding to Board Member feedback, is met with attentiveness and a commitment to resolution. Under Emily’s guidance, the Team will continue setting a high standard for community management by fostering strong, responsive, and solution-driven Client relationships.
“Emily’s dedication to enhancing Client experiences and fostering strong relationships has been invaluable to Trestle,” said Bob Brencic, CMCA, AMS, MBA, President of Trestle Community Management. “Her leadership in Client Success ensures that every Homeowner and Board Member we serve feels heard, supported, and valued. We are excited to see her continue elevating our Client experience initiatives in this role.”
The Role of a Client Success Manager
As Client Success Manager, Emily will focus on delivering exceptional Client experiences, improving communication, and ensuring that every Client receives the support they need. Her proactive outreach efforts will strengthen Client relationships, helping Associations operate more efficiently while fostering a positive, collaborative management experience.
About Trestle’s Client Experience Team
Trestle’s Client Experience Team is dedicated to ensuring seamless communication and resolution for Homeowners and Board Members. By addressing inquiries promptly, facilitating effective feedback loops, and implementing innovative solutions, the Team enhances the Client experience at every touchpoint.
With Emily’s leadership, the Team will continue to refine processes, improve engagement, and drive satisfaction across Trestle’s portfolio of managed communities.
Connect with Trestle
For more information about Emily’s promotion or Trestle’s services, please contact Bob Brencic, CMCA, AMS, MBA, President of Trestle Community Management, at Bob@TrestleCM.com or (425) 454-6404.
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