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Trestle Introduces the Client Experience Team

Trestle Community Management is excited to introduce the Client Experience Team (CXT), created to enhance communication and address Homeowner inquiries. Effective communication is a significant challenge within community association management. It is crucial that Homeowner questions and concerns are promptly resolved without hindering an Association’s operations. As our Community Association Managers focus on guiding and advising their Board of Directors, ensuring that Homeowners also receive adequate support is essential.

To further expand our support while continuing to provide the Boards with the high-level guidance they expect from Trestle, we have established the CXT. This Team takes the lead in answering phone calls and responding to Homeowner emails. As a specialized Team proficient in community association management, the CXT focuses entirely on Homeowner inquiries, allowing Community Association Managers to concentrate on broader responsibilities.

The formation of the CXT aligns with the establishment of Trestle’s Project Office. Together, these Teams enhance Client and Homeowner satisfaction by allowing Community Association Managers to focus on more strategic tasks. Trestle is committed to continually improving it Client support and the Homeowner experience.

What is Trestle’s Project Office?

Handling large-scale projects is a complex and challenging task for community Associations. Proper planning and coordination are crucial when it comes to executing complex reserve projects, such as painting a community’s buildings, roofing replacements, and other infrastructure upgrades. Our Project Office Team works closely with Boards and the assigned Community Association Manager to prioritize projects and coordinate the proposal process, making sure reserve projects are completed to plan.

With years of experience successfully managing projects and advising Associations, Trestle’s Project Office specializes in the following project types: 

  • Unexpected loss coordination and supervision, including insurance claim management,
  • Mitigation organization and oversight,
  • Water loss remediation management,
  • Reserve project planning and communication,
  • Large-scale exterior remediation project planning, coordination, and implementation, and
  • Guidance with complex funding needs, including loan assistance and special assessments.

What are Trestle’s Management Practices?

In order to best meet the needs of its Client Associations, Trestle has created specialized Practice Areas. Each Practice is dedicated to a specific Client-type. Through this model, Clients receive a high level of service provided by a devoted and specialized Team of experts.

Trestle has six dedicated Practice Areas:

Clients have access to Trestle’s comprehensive My-Community Web Portal, and work with an experience Community Association Manager within a Practice tailored to their community. Board Members enjoy the support of a knowledgeable Community Association Manager who provides guidance, manages the Association’s financial obligations, coordinates, and prepares meetings, conducts site reviews and compliance enforcement, addresses architectural requests and more. This option allows a Board to be involved in their community while working with a trusted partner to oversee the timely execution of the Association’s obligations.

Connecting with Trestle

In addition to Trestle’s website, the firm regularly connects on LinkedIn, and Facebook. Please contact Bob Brencic, CMCA, AMS, MBA, President of Trestle Community Management, at Bob@TrestleCM.com

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